Warranty terms vary by product and component. Ask our team for the applicable written warranty before ordering and keep it with your project records.
Ask for the warranty document for your selected system and configuration. It sets out any coverage for the frame, structural components, materials and workmanship, including the coverage period and applicable conditions.
Finish coverage may differ from structural coverage. Confirm the terms for your selected finish, including any care requirements or restrictions for coastal and other exposed locations.
Motors, controls, sensors and lighting may have separate manufacturer terms. Request the documents for the components included in your configuration.
Follow the product instructions and local electrical requirements. Use a qualified installer for electrical work where required.
Refer to the written warranty for the conditions and exclusions that apply to your purchase. Confirm how installation, modifications, site exposure, weather events and normal wear are treated before placing your order.
Contact our team with your order number, product model, a description of the issue and clear photos of the affected parts and the full installation. We will review your request and confirm the next steps.
Use our contact form and choose Warranty claim as the topic.
Warranty transfer rules depend on the written terms for the product. Contact our team before assuming that coverage transfers to a new owner, and keep the original order documents with your home records.
Use the care instructions supplied with your product. Ask our team for a copy if you do not have them, especially before using cleaners, adjusting moving parts or preparing for severe weather.
Send us your order number, a description of the problem and photos. Choose Warranty claim as the topic so we can review your request.
Check the registration requirements in your product's written warranty. You can register your product details to help our team identify your order when you need support.
Installation requirements vary by system. Confirm whether professional installation is required and follow the supplied instructions and applicable local requirements.
Freight, labor and replacement arrangements depend on the applicable warranty and the issue being reviewed. Our team will confirm the details before any work or shipment is arranged.
Tell our team about coastal exposure before ordering so you can review the appropriate product, finish, care instructions and warranty conditions for your location.
Our team can explain what is covered for your product before or after you buy.