Customer Experience Specialist
- Location
- Remote, US
- Type
- Full-time
- Team
- Customer Experience
Help homeowners choose the right product, answer order questions by phone, email and chat, and follow each order through to a happy install.
We are a small team making premium outdoor structures easy to buy online. If you like solving real problems for real customers, we would like to meet you.

Your work is visible from day one. You will talk to customers, ship improvements and see the results.
We sell things that make homes better. Customers send us photos of dinners and birthday parties under their pergolas.
Many roles are fully remote within the U.S. On-site roles are based near our warehouse.
We are building the company as we go. Bring ideas, take ownership and grow with the business.
For full-time team members. Details vary by role and location.
5 open positions. Do not see the right fit? Apply anyway and tell us what you would like to do.
Help homeowners choose the right product, answer order questions by phone, email and chat, and follow each order through to a happy install.
Guide customers and contractors through installs, troubleshoot on video calls and turn what you learn into clearer instructions.
Book and track freight shipments, work with carriers on delivery windows and resolve the occasional damaged pallet quickly.
Build the storefront and product configurator with Next.js and TypeScript, with a focus on speed, accessibility and a clear buying experience.
Help customers plan their project over the phone and video, without a showroom. Recommend sizes and options and prepare clear quotes.
Pick a role and tell us a little about yourself. We read every application and reply within two weeks.
Pergoset is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic. If you need an accommodation during the hiring process, let us know in your application.