Plan your project delivery

Delivery arrangements depend on the product, shipment size and your location. Your project quote confirms freight, estimated lead time, unloading requirements and the services included before you order.

Where we ship

Share the delivery ZIP code and any access restrictions when requesting your quote. We confirm service availability for your address and selected products before you order.

Delivery outside the contiguous United States, and delivery to P.O. boxes or APO/FPO addresses, requires a separate availability review. Do not assume an imported product is stocked in a US warehouse.

Shipping costs

Freight costs depend on your delivery ZIP code, shipment dimensions, weight and access requirements. Review the US dollar price, applicable sales tax, freight and any import duties or fees in your project quote before placing your order.

Confirm whether delivery is curbside and whether liftgate service is suitable and included for your shipment.
Ask about unloading equipment, crew requirements and any delivery or storage charges before booking installation.
Parcel delivery, placement on the property and packaging removal are included only when stated in your quote.

Lead times

Stock status, factory production and international transport can affect lead time. We confirm the current estimate for your exact products in the project quote; catalog listings do not promise US stock or a fixed delivery window.

Confirm the shipment status and carrier appointment arrangements with our team before scheduling your installer or unloading equipment.

What to expect on delivery day

Tell our team about tight roads, gated communities, overhead obstructions and HOA restrictions when requesting delivery.
Review package sizes and weights, the unloading plan and the delivery location with the carrier. Required crew and equipment depend on your shipment; do not rely on a general carton-weight estimate.
Count the boxes against the bill of lading before you sign and note any visible damage on the delivery receipt.

If something arrives damaged

Take photos of the damaged packaging and parts, note it on the delivery receipt and contact our team promptly with your order number. We will review the issue and confirm the next steps.

Warehouse pickup

Prefer to collect your order? Contact us to ask whether pickup is available for your products. Confirm the collection location, timing, package dimensions and weights before arranging a suitable vehicle and loading equipment.

Related help

Frequently asked questions

Can I change my delivery date after my order ships?

Contact the carrier or our team to check the options. Rescheduling, storage and redelivery may incur charges under the delivery terms for your order.

Do I need to be home for the delivery?

Confirm the carrier's requirements for your shipment. Arrange for an authorized adult to receive and inspect freight, and review any redelivery charges before the appointment.

Can you deliver to my installer instead?

Include your installer's delivery address, contact details and access information in your quote request. We will confirm whether that address can receive your shipment.

How are orders packaged?

Packaging varies by product and supplier. Ask for the package count, dimensions and weights for your order so you can plan receiving, storage and assembly.

Check delivery to your ZIP code

See lead times and shipping options for your address before you order.

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