How can we help?

Stock items can be changed or canceled free of charge until they ship. Custom-size and custom-color orders can be changed within 24 hours of purchase, before they go into production. Contact us as soon as possible with your order number.

Measure the area you want to cover and allow clearance for posts, gutters and doors. Each product page lists the available sizes, and our team can review your measurements or photos before you order.

A financing provider or payment plan has not been announced. Contact our team to confirm the payment methods available for your order.

Sign in to your account and open Orders to see status, estimated ship dates and tracking. Guest orders are tracked through the link in your confirmation email.

We deliver to residential and commercial addresses in the contiguous United States (the lower 48).

Most stock sizes ship within 5 to 10 business days. Custom sizes and colors usually ship in 3 to 5 weeks. The freight carrier calls or texts to book a delivery window.

Note the damage on the delivery receipt, take photos and contact our team with your order number so we can review the issue.

Most customers do. Kits come with labeled parts, step-by-step instructions and hardware. You will need two to three people and common tools; larger structures take about a weekend.

It depends on your city, county and HOA. Many attached structures and larger pergolas need a permit. We provide engineering drawings and spec sheets to support your application.

Yes. We work with independent installers in many areas. Request an installer referral with your ZIP code and we will share options near you.

Freestanding structures mount to a concrete slab or to concrete footings. The install guide for your product lists anchor types and footing sizes.

Rinse with fresh water and wash with a soft brush and mild soap a few times a year. Avoid abrasive pads, solvents and pressure washers held close to the surface.

Aluminum does not rust, and our powder-coated finishes are built to resist fading and chalking. Regular cleaning helps the finish keep its color.

Keep the louvers clear of debris, snow and ice before operating them, and check the rain sensor lens during routine cleaning. The motor itself needs no scheduled maintenance.