Returns and exchanges

You can return stock items within 30 days of delivery as long as they are unopened, unused and in their original packaging with all labels in place.

• The 30 days start on the delivery date shown on your freight receipt.
• Items must be returned complete. We cannot accept partial kits.
• Accessories, hardware packs and samples follow the same 30-day rule.

Custom-size and custom-color items are made to order for your project, so they are final sale and cannot be returned unless they arrive defective or damaged.

• Structures cut to custom width, depth or height.
• Products finished in a custom or special-order color.
• Items that have been opened, assembled, installed or modified.

Not sure about a size or color? Order color samples and ask our team to review your measurements before you buy a custom item.

1. 1Contact usUse our contact form with your order number and the items you want to return.
2. 2Get your authorizationWe confirm eligibility and email you a return authorization number and instructions.
3. 3Keep it packedKeep the items in their original packaging, strapped to the pallet if they shipped that way.
4. 4Schedule the pickupWe book the freight pickup with you, or you drop parcel-size items at the carrier we specify.
5. 5Get your refundOnce the return arrives and passes inspection, we issue your refund.

Returns sent without a return authorization number may be refused by our warehouse.

Contact our team to confirm any restocking fee and return freight cost before arranging a return. The terms for your order apply.

Original shipping charges are not refundable. If your order qualified for free shipping, we deduct the actual outbound freight cost from your refund.

We inspect returns within 5 business days of arrival and then refund your original payment method. Your bank or card issuer may take another 5 to 10 business days to post the credit.

Refund processing depends on the payment method used for your order. Our team will confirm the next steps when a return is approved.

Check every box on delivery day. Note any damage on the delivery receipt, take photos and contact our team promptly with your order number.

If a part is missing or damaged, we ship a replacement at no cost. You do not need to return the full kit, and custom items are covered too.

Want a different size or color of a stock item? We handle exchanges as a return plus a new order, so your new item can ship right away. Contact us and we will set up both at once.